Ping – Intelligent Alerting
Ping – Intelligent Alerting: Ping offers offers you alerting capability anytime, anywhere. Ping by RoxAI supports; trigger based alerts within Qlik Sense applications with both on-load and live alerts, that are rules based and scheduled enabling you to be informed.
In addition to Ping RoxAI offers Bot and other AI solutions.
Why do I need Intelligent Alerts?
Ping Intelligent Alerts help you manage your business by exception
The aim of every manager is to leverage data to increase business velocity and therefore business value.
Monitoring Measuring and Managing by exception is made easier with automated alerting tools that enable efficient communication of exceptions that require attention. Differentia Consulting can help you deploy Qlik Sense with Ping to deliver more efficient and effective exception management, thus driving more business value.
With Ping Intelligent alerts, users can be notified only when the condition(s) that will trigger the application alert has been met, thus giving you more control of your business. To make alerts more intelligent context can be added to the source Qlik Sense application. This way Alerts can remain meaningful, urgent and important. Having an alert for a client that has paid is of no value unless there is context. For example “Alert me when I get paid for orders that are on credit hold so that they can be released” The idea is to tell you what you want to know, but sooner, so that you can act.
What channels can I receive Ping Intelligent Alerts from?
You can configure alerts to send via various channels including;-
- Teams (Skype for Business)
- Mobile iOS/Android “Ping” application
What type of Alerts Does Ping Produce?
Ping works with Qlik Sense to deliver:
Who needs Alerts?
Examples of business functions that might need alerts, to instantly leverage data to increase business velocity.
Click the Function of your choice to see more examples of alerts that Ping can be used for;
Ping Intelligent Alerts by Function
Avoid a crisis or a management nightmare…
Ping Intelligent alerting, by being intelligent is not going to keep you awake at night, in fact the opposite. Alerts should only inform you of things that you need to act upon, over and above everything else. Their purpose is to help you avoid a crisis and and ensure that management does not suffer the nightmare of dealing with one. Clearly Intelligent alerts can be used to manage the exceptions in a business, not all of these are bad. It is that usually the good things do not cost a business money. With Ping Intelligent Alerting you can share the good news as well as the bad.
Below you will find some examples of operational issues by function that with the correct context can cause business loss, be it monetary, service or satisfaction related. By making these situations a business priority, ie managing by exception offers the best chance to ensure that normal operations can be resumed.
Ping Intelligent alerting relies on the data to tell you what you want to know. When the condition you decide upon is met then you will be informed. It then becomes your responsibility to act.
|Payment Receipt Confirmation||Be alerted when a key client has paid allowing you to release a rush order…|
|Revenue Stream||Act earlier when there is a decrease in key customer revenue|
|Operating Cash Flow||Stay cash flow positive by being alerted when the things that disrupt your profitability change e.g. overstock, exchange rates hikes or low margin orders|
|Accounts Payable Process Cost||Optimise your Accounts Payable by being alerted when DPO variance falls outside the company’s cash management goals.|
|Current Accounts Receivable||Stay on top of ageing receivables by automating friendly reminder emails to your customers.|
|Competitor Pricing||Land the deal before the customer has a chance to check out the competition by alerting the right person to act on significant leads|
|Improving data quality||Ensure your sales forecast is always accurate by instantly notifying you when an opportunity is saved with incomplete information|
|Improving sales velocity||Improve sales velocity and reduce the number of days it takes to close by being alerted whenever an opportunity is missing it’s next touch point|
|Margin protection||Stop and renegotiate an over/underpriced quote before it’s too late by being warned when margins fall outside of accepted variance|
|Client communication||Never let a prospect down and improve client results by never missing an appointment – for example when staff are absent, notify someone else to take the call|
|Client communication||Know whether a shipment will miss it’s delivery window before it’s even late, and communicate with the customer|
|Inventory management||Get notified immediately when inventory is below safety level to avoid non in-full deliveries|
|Supply chain management||Receive notifications when there’s an incident effecting the supplier’s route to your warehouse, so delays in drop-off can be expected and managed|
|Unscheduled downtime||Prevent manufacturing downtime by being alerted when assembly or testing fall behind schedule, allowing you to investigate root cause sooner|
|Reducing cost||Modify routes before a failed delivery attempt when a recipient advises at short notice of non-availability or changes the delivery address, reducing the cost of shipments|
|Vendor Performance Dip||Mitigate supply risks early by being alerted when vendor performance drops, allowing you to find an alternative, reliable supplier|
|Uncontrolled purchases||Avoid ‘dark purchasing’ revenue loss by receiving a notification when staff expenses are claimed for uncontrolled purchases, allowing you to organise the of return the item(s) and reinforce your procurement policy|
|Lead time management||Shorten lead times by ensuring the right people are notified at each step of the procurement process, from quote receipt through to payment authorisation|
|Inventory shortages||Maintain the bottom line and make sound procurement decisions by being alerted on anticipated inventory shortages|
|Potential Fraud||Spot potential fraud, embezzlement or theft by being immediately alerted when something just doesn’t add up|
|NPS dips||Call customer to establish reason and rectify|
|Key account cancellation||Immediate conversation with customer|
|Website down||Act immediately to find a fix|
|Customer complaint||Investigate & act to defuse situation|
|Key account support ticket overdue||Once identified can be actioned asap|
|Key role Absenteeism||Call for cover|
|Overtime hours||Monitor employee hours|
|Carbon footprint||Investigate and acts on spike in usage of electricity, paper etc|
|Time to fill role||Establish why & act|
|Revenue per employee||Track to maintain incentives|
Ping Alerting – Free for a Year
Ping offers customers the opportunity to use Ping free for one year for two users.
After this time the product will stop working unless a subscription is in place.
If you do not have Qlik Sense then you will require a minimum of one Qlik Sense Professional subscription.
We can supply this for you as part of the trial. Please contact us for details.