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Differentia Consulting | Customer Contact Centre Webinar
25th June 11.00-12.00 BST
Differentia Consulting invite you to join a Qlik and Customer Contact Centre webinar on 25th June. During this Customer Contact Centre webinar, you will learn how to measure and prioritise each and every customer experience within your call centre. You will the discover how this can be managed to deliver significant sales and service improvements.
During this Customer Contact Centre webinar, Peter Crayfourd the creator of the Delta Engagement Management (www.dem2one.com) methodology will discuss how Qlik Analytics can be used in conjunction with his new and innovative approach to understand Customer Contact Centre performance and transformation.
The DEM methodology and Qlik dashboards facilitate the ability for departments to collaborate more efficiently and effectively together. The DEM methodology and Qlik also work together to leverage a single view of the truth. As the customer is tracked over time, the Qlik dashboards provide an understanding of engaged customers who are likely to be more open to sales, and disengaged customers who require additional focus. The reports then highlight the likely financial outcomes related to each and every customer, and have been shown to:
- Lower customer service costs by 30%
- Increase Revenue with 7x improved cross sell / up sell conversions
- Improve NPS score by 9x
- Improve Churn prediction by 10x
During the Customer Contact Centre webinar, our data visualisation expert will demonstrate why the Qlik Analytics Platform is the pioneer data exploration and visualisation software. They will also demonstrate why Qlik is the business intelligence platform that all businesses require. Qlik also provides the user the ability to analyse data from disparate data sources and delivers greater insight into all areas of your business. Qlik’s ability to pull these disparate sources together then allows the user to make faster business decsions.