About Differentia Consulting
About Differentia Consulting: Partnering with IBM, Oracle (JD Edwards), Amazon and Microsoft (AWS), Qlik Analytics Platform; QlikView and Qlik Sense, Alteryx, BlackBerry, Box and TimeXtender. Our clients come from all sectors and core technologies (JD Edwards, Oracle, SAP, Infor, IFS, Microsoft, SAGE, Siebel, Salesforce, SugarCRM etc).
Differentia Consulting’s ERP heritage (JD Edwards) supported the move into the Enterprise Data/Analytics/BI space, with Smarter.BI powered by Qlik, delivering value to clients as they discover their business, achieve operational excellence and become more agile for continued competitive advantage as we move towards a data economy.
Differentia Consulting’s reputation is based upon our ability to enable organisations to improve their performance primarily through the analysis of existing business problems and the development of plans for improvement utilising disruptive and Lean IT technologies such as with Smarter.BI powered by the Qlik Analytics Platform. We develop Smarter.BI dashboard-applications powered by Qlik, Qlik Sense and QlikView and use our scalable best-practice Smarter.BI Methodology to execute and put into practice tailor made client solutions deployed within a success framework. Our StressFreeQlik events are aimed at networking and create opportunity to knowledge-share.
Differentia Consulting’s approach to business is based upon honesty integrity and trust. In addition we have an active Corporate and Social Responsibility programme and are an equal opportunities employer.
“Customer Care and Success Programme – Quality in a service or product is not what you put into it. It is what the client or customer gets out of it” - Peter Drucker, 2016
Differentia Consulting has consistently seen a rise in the number of clients for whom we deliver Smarter.BI Qlik based solutions and services to each year. Today we are proud to be actively working in each function, sector and vertical, nationally and internationally, whilst frequently receiving recommendations to new clients from our existing network. As a value add Qlik Elite Solution Provider we work with some of our clients every day of the year through Managed Services, Hosting and long term Project Management. Whereas other clients we connect with just a few days a year as we jointly achieve their BI/Analytics vision
We recognise that each client’s needs and road-map is different and so to ensure that each and every one continues to get the maximum benefits of their chosen solution, we are evolving our Account Manager led approach to a fully comprehensive, bespoke Customer Care and Success Programme. The team will work alongside the client’s Account Manager to ensure that the relevant contacts are kept abreast of news and upcoming events, the client’s support and maintenance is always live, they are achieving and exceeding their adoption objectives and we are helping them to identify opportunities to roll-out the same success elsewhere within the business. Over the course of the next few months, we will be in contact with all clients to effectively snapshot their current landscape, we will continue to do this annually to measure and present back success. This will allow us to:
We will record where the client is at on the snapshot date and where the client wishes to be. Through our hugely popular customer events, newsletters and other communications, we will ensure that each client is sufficiently informed as to be inspired by what they can achieve, and how we can support them in achieving it.
Through our 50 strong team of top UK Consultants and Trainers, Certified Managed Services team and extensive resource network, we will support our clients through their projects, small and large, short-term and long-term.
Through this approach, we aim to ensure that each client reaches their highest potential and that the solutions/services we provide enable them to continually advance.
We look forward to working with you in the near future, for more information on our bespoke Customer Care and Success Programme please contact Donna Hopkins, Head of Customer Care & Success firstname.lastname@example.org
About Differentia Consulting
Differentia Consulting Ltd., is a UK based independent ERP & BI centric; management consulting, IT solutions, resourcing and support provider. Trading as Differentia Consulting and promoting offerings such as Smarter.BI …powered by Qlik.
Differentia Consulting Ltd., is privately held and registered in England and Wales, company number 04478146 with a registered address of Axis 40, Oxford Road, Stokenchurch, Buckinghamshire HP14 3SX.