A Customer-Driven Approach
We’re committed to helping you get the most out of Box. With expertise ranging from implementation to change management, we’re here to enhance your Box experience for long-term success. As a Box customer, you get:
- 24/7/365 access to our Help Centre and Community.
- Award-winning Customer Support via phone, forum, chat or email.
- Complimentary resources, including self-guided user trainings, walk-throughs and more.
- Access to expert advisors for change management, industry-specific use cases.
- Expert Customer Success Managers (CSM) ready to help with any problem. Contact your Account Executive for more info.
Learning Solutions For Any Organisation
Box Education exists to drive customer engagement with Box by offering the right training at the right time in the right format. We teach our clients how to use a simple tool in sophisticated ways. Beyond the free resources available in the Help Centre and our self-paced user trainings, the Box Education team holds live courses almost every day of the week. All sessions are led by Box Education experts who are committed to your success.
Approximately 90% of our students say they are more likely to recommend Box to a colleague after one of our trainings. The vast majority feel more comfortable with Box after just one session. Box Education isn’t just about teaching people how to use Box â€“ it’s about transforming the way they work, connect and experience their information.
Every day, Box Premier Support aims to exceed expectations for enterprise software support. Our highly-trained, world-class support team provides the most comprehensive support service on the market, including:
- Guaranteed response and site uptimes
- Advanced trending and reporting
- Custom help desk trainings
- Priority escalation
- 24/7 on-call engineering support
Box Consulting helps customers of all sizes to get the most out of Box. Implementation packages are well-defined and affordable, and our team of experts is totally vested in your long-term success and happiness. We take the time to understand your objectives and use cases to get you the best results as quickly as possible. Regardless of the package you choose, we help you integrate Box with existing systems and devices, maximising the value of the Box Platform.
Box Consulting also offers services to support migrating some, or all, of your content to Box. Contact your Account Executive for more information.