Qlik Support and Customer Care
We recognise that our clients as our customers make our company, therefore we’ve introduced a comprehensive Qlik Support And Customer Care programme to ensure that you are getting the quality of service that you deserve to receive from us.
Communications and hosting Qlik Customer Days are part of the customer care programme.
How we communicate;
We communicate Support Updates via newsletter updates : SUBSCRIBE at bottom of page.
We publish market news via Twitter: @DCLUK
We maintain a LinkedIn group: Qlik Analytics Platform UK User Group, to advise of news and events including our #StressFreeQlik events.
Support is an essential aspect of Differentia Consulting’s customer care service:
We believe that our customers should have access to a dedicated Qlik support service that will be available to handle your support issues and queries and escalate calls on your behalf.
This section of the care programme is in place, with our dedicated support team..
Each client can raise support requests.
Each client has an escalation manager or service delivery manager assigned.
One way that you can see how well Qlik is doing is to deploy the Qlik Governance Dashboard. The video on this page demonstrates what it does.
We help you keep up to date:
Upgrades are integral to our support services and given the improvements both in functionality but also in governance it makes sense to do so.
We support upgrades directly or with services supplied from our Managed Services team.
QlikTech like many software houses only offer product support to current and previous two major releases. Another reason to keep current.
Note: Upgrades are an excellent opportunity to review the use of Qlik. Especially now Qlik can be deployed as a strategic BI Platform comprising a suite of Smarter.BI applications as well as an analytics tool, it is a good idea to review options when upgrading. We are happy to provide a health-check and roadmap review.
One way that you can get more from Qlik is to join the Qlik Community. The video on this page explains how.